Frequently Asked Questions

Here are answers to some of the ones we're most often asked.

  • If MSG is present in a product either directly added or as a component of another ingredient, it will be listed on the label as MSG or monosodium glutamate. It is never hidden under any other ingredient listing. Lipton's practice is to use MSG only when we believe it is necessary to formulate the best tasting product.

  • The following varieties of Soup Secrets® are currently available: Chicken Noodle (with Diced White Chicken Meat), Extra Noodle (with Real Chick Broth), Noodle ("w/Real Chicken Broth"), Ring-O-Noodle ("w/Real Chicken Broth")

  • Lipton® Soup Secrets® and  Lipton® Recipe Secrets® have a “Best if Used By” Date printed on every package. That is the date that assures the product’s optimum quality and freshness. We recommend that you use your product by that date.

  • We do make Lipton® Noodle Soup with Chicken under our line of Kosher Soups. However, because of the variety of ingredients, especially meat and poultry derivatives the other Soup Secrets® products are NOT kosher.

  • Lipton® Soup Secrets® are available nationally to any store wishing to carry them. Although we would like each of our products to be available in all stores, shelf space and consumer demand sometimes limit the number of items a retailer is willing to carry. If you are having trouble finding a product, please try our item locator which can help you locate a nearby store. Just click here.

    If you are still unable to locate your product, please call our Consumer Services toll-free number Monday – Friday 8:30AM – 6:00 PM Eastern time where we can further assist you. That number is: 1-800-372-0240.

  • At this time, we are not distributing any free samples or coupons for our products. We recommend that you check home, cooking and general interest magazines or your newspaper circulars for cents-off coupons. There are also special offers and promotions right here on our web site.

  • Our Natural Flavorings and spices not specifically listed on the package are part of our formulation which makes our products unique. These are proprietary and cannot be shared. 

    If the natural flavor contained any of the following top 8 allergens, we would label as “natural flavors, contains (allergen name)”: 
    • Egg/Egg products 
    • Milk 
    • Wheat 
    • Legumes 
    • Peanuts 
    • Soybeans 
    • Shellfish/Crustaceans/Mollusks 
    • Fish 
    • Tree Nuts